Terms of use

01Who we are and what these terms cover

The home.gr platform is operated by ΠΕΡΣΗΣ ΙΔΙΩΤΙΚΗ ΚΕΦΑΛΑΙΟΥΧΙΚΗ ΕΤΑΙΡΕΙΑ (PERSIS Private Company), trading as ΠΕΡΣΗΣ Ι.Κ.Ε., VAT No. 800882264, Rhodes Tax Office, registered office at Georgiou Seferi 108, Rhodes, 85100, Greece, GEMI (Companies Registry) No. 143888520000 (hereinafter “we”, “home.gr”).

Supervisory authority for consumer protection matters: the General Secretariat of Commerce of the Ministry of Development. Electronic point of contact for users and authorities: legal@home.gr; for content reports: report@home.gr.

These terms govern access to and use of the website, its sub-pages and its services. By using the platform you declare that you have read, understood and accepted them. If you do not agree, you must not use the platform.

To use the platform you must be at least 18 years old and have full legal capacity to contract.

02The role of the platform

home.gr is an intermediary medium for listing and communication. It allows owners to advertise properties for mid-term letting, and interested parties to find them and get in touch.

• home.gr is not a party to the tenancy. The contract is concluded solely between owner and tenant.
• home.gr is not an estate agency and does not provide estate agency services within the meaning of the relevant legislation. It does not collect an agency fee or any percentage of the rent.
• home.gr does not guarantee the accuracy, completeness or currency of the details declared by users, nor the legality, suitability or availability of the properties.
• home.gr does not handle rent, deposits or payments between the parties.
• home.gr does not inspect properties and does not certify the identity of users, beyond the technical checks that verify an email address.

03User accounts

Some features require an account. You declare that the details you enter are true, accurate and current, and you undertake to keep them up to date.

• You are solely responsible for keeping your credentials safe and for every action taken through your account.
• Creating multiple accounts in order to circumvent these terms is not permitted, nor is transferring an account to a third party.
• You must notify us without undue delay in the event of unauthorised use of your account.

04Owner obligations

By listing a property, the owner (or their duly authorised representative) declares and warrants that:

• They have the right to let the property and to advertise it on the platform.
• The details they declare are accurate — floor area, storey, number of rooms, furnishings, availability, price and what the price includes. Whatever is declared is shown to prospective tenants as a declaration by the owner.
• The property is lawful and suitable for the advertised use, and that the relevant planning, building and other provisions are complied with.
• The tax and social insurance obligations arising from the tenancy — filing the lease, paying income tax on property, any duties — fall solely on them. home.gr assumes no such obligation and does not provide tax advice.
• They do not discriminate against prospective tenants on grounds of sex, origin, nationality, religion, disability, age or sexual orientation.
• They update or withdraw the listing when the property is no longer available.

05Tenant obligations

• You use the platform in good faith and out of genuine interest in renting.
• You provide truthful information in your communication with owners.
• You check for yourself the property, the declared details, the terms and their legality, before taking on any commitment or paying any amount.
• You do not pay advances or deposits without a written agreement and without having confirmed the identity of the other party. home.gr never asks for payments on behalf of owners.
• You respect the property and the terms of the tenancy you agree to.

06Fees

Use of the platform is free. Searching, listing a property and communicating between users are not charged for, and no commission is taken on the rent.

Optional services may be offered — for example promotion services, or services for businesses housing their staff. These are charged separately, on terms and at prices disclosed in advance and requiring express acceptance. No charge is ever triggered automatically. These services also include engineering services — filing the electronic lease, issuing an Energy Performance Certificate (ΠΕΑ), and property photography.

Right of withdrawal. If you are a consumer, you have 14 calendar days to withdraw from a paid optional service, without giving any reason and at no cost. The period starts when the contract is concluded. Simply tell us at support@home.gr.

If you expressly ask for performance to begin within that period — for example because you are in a hurry to have the lease filed — then, once the service has been performed in full, the right of withdrawal ends. If you cancel while it is in progress, you are charged only for the part already performed. You will be asked to confirm this before we begin.

We reserve the right to change the scope of the free features in future, with prior notice to users and without retroactive effect on services already being provided.

07User content and photos

The text, photos and other material you upload remain yours. You declare that you hold the necessary rights to them and that publishing them does not infringe the rights of third parties (intellectual property, personal data, image rights).

By uploading content you grant home.gr a non-exclusive, royalty-free, worldwide licence to store, reproduce, technically adapt (e.g. resize, compress) and display it, solely for the purposes of operating, displaying and promoting the platform and your listing.

That licence ends when you delete the content or your account, subject to a reasonable technical period for deletion from backups and to any retention obligation imposed by law.

Posting photos that do not depict the actual property is not permitted, nor are photos in which people can be identified without their consent.

08Prohibited uses

The following are expressly prohibited:

• Posting false, misleading or duplicate listings, or listings for properties that do not exist or are not available.
• Attempting to defraud users, in particular by requesting an advance payment before any verification.
• Using the platform to advertise unrelated products or services, or to send unsolicited bulk messages.
• Automated data collection (scraping, crawling) without written permission, and any action that places a disproportionate load on the infrastructure.
• Attempting to circumvent security measures, access other people’s accounts, or reverse-engineer the software.
• Posting content that is unlawful, abusive, threatening or discriminatory.

In the event of a breach, we reserve the right to withdraw content and to suspend or delete an account, without prejudice to any claims by us or by third parties.

09Reporting content and blocking a user

There are two separate tools, each with a different effect. The difference matters, which is why it is set out here explicitly.

Reporting

You can report a listing, a user or a specific message. In the iPhone app the tool sits inside the listing, the conversation and your account; from the website, write to us at report@home.gr. You pick a reason and can add a comment.

A report is judged by a person. It withdraws nothing by itself and imposes no automatic consequence on whoever it concerns. This is deliberate: if a single report were enough to take a listing down, it would be the easiest tool for pushing a competitor out of the market. We review every report within 24 hours. If the content breaches these terms, it is withdrawn and the account that posted it is suspended; if it does not, nothing happens. In both cases the decision is taken by a person.

After review we may, depending on the seriousness: take no action, ask for the listing to be corrected, withdraw it, issue a warning, suspend or delete an account, and where the law requires it, inform the competent authorities. You can follow the progress of your reports in the app, under Account.

Abusing the reporting tool is itself a breach. Repeated or manifestly unfounded reports against a particular user are treated like any other breach of section 08.

Blocking

Blocking a user takes effect immediately and waits for no review. From the moment you set it:

• they cannot send you a message or open a new conversation with you — nor you with them;
• they cannot send a booking request for your property, nor you for theirs;
• every such attempt is refused with a clear message. We do not silently store messages that will never be delivered: anyone writing to a wall should find out straight away, not after days of waiting.

Blocking concerns communication and nothing else. It does not cancel bookings already made — an agreement that was concluded, and a deposit that may have been paid, does not vanish because the relationship broke down; any disputes are resolved like any other dispute between you. It also does not hide the other person’s listings from search: the catalogue is public, and a listing that disappears without explanation confuses more than it protects.

You can lift a block whenever you like, from your Account. The other user is not notified that you blocked them, and there is no list anywhere of who has blocked them — that would be exactly the tool a harasser needs.

What we do not do

Your private messages are neither scanned nor read. There is no automated monitoring of your correspondence.

The public text of a listing — title and description — goes through an automated scan for abusive expressions and for wording that excludes people (for example “I don’t rent to…”). The scan blocks nothing and removes nothing: the listing is published as normal and the passage is queued for a person to look at. It does not notify you and it does not count against you — if the review finds everything is fine, you will never hear about it.

We chose flagging over automatic rejection because a filter that blocks in Greek also cuts perfectly ordinary listings — “soft mattresses” and “steps” have done nothing wrong. A mistake by the scan costs us ten seconds, rather than costing you a lost listing.

If you are in danger, or if a criminal offence has been committed, contact the Police (100) first. The platform is no substitute for the authorities.

10Deleting your account, and termination

You can delete your account at any time, without giving a reason, from your account settings or by request to support@home.gr. On deletion, your listings are withdrawn from public view.

We may suspend or terminate your access in the event of a breach of these terms, suspicious activity or a legal obligation. Where feasible and permitted, you will be told the reason and given an opportunity to respond.

Data retention after deletion is governed by the Privacy policy.

11Limitation of liability

The platform is provided “as is”. We make reasonable efforts to keep it available and working correctly, but we do not guarantee uninterrupted or error-free operation.

To the fullest extent permitted by Greek law, we are not liable for:

• The accuracy, legality or quality of the properties and of the declared details.
• The conduct, solvency, acts or omissions of users.
• The conclusion, performance, interruption or outcome of any tenancy agreement.
• Indirect, consequential or incidental loss, loss of profit or loss of data.

No provision of these terms excludes or limits our liability for wilful misconduct or gross negligence, for damage to life or health, or any liability or right that the law recognises as mandatory — in particular Article 332 of the Greek Civil Code and Law 2251/1994 on consumer protection. Any such limitation would be void, and we do not seek one.

12Amendments to these terms

We may amend these terms, in particular because of changes to how the platform works or to the legal framework. The version in force at any time is published on this page with an updated date.

For material changes we will notify registered users with reasonable notice, by email or by a notification within the platform. Continuing to use the platform after the changes take effect constitutes acceptance of the new terms.

13Governing law and competent courts

These terms are governed by Greek law. Any dispute falls to the courts determined under the general rules — we do not designate an exclusive court. If you are a consumer, you retain in every case the right to bring proceedings before the courts of your place of residence, and no term here affects that (Regulation (EU) 1215/2012, Articles 17-19; Regulation (EC) 593/2008, Article 6).

Before taking any legal action, we encourage you to contact us so the matter can be settled amicably. Consumers may also turn to the competent alternative dispute resolution bodies.

If any provision is held to be void or unenforceable, the remainder stay in full force.

14Contact

For questions about these terms: legal@home.gr.

15Points of contact under Regulation (EU) 2022/2065

Regulation (EU) 2022/2065 on digital services requires two points of contact: one for authorities (Article 11 of the Regulation) and one for you (Article 12 of the Regulation). We have no call centre, no chatbot and no form that requires an account. Both points of contact are the same electronic address, legal@home.gr. Messages are read and answered by a person; no automated system answers on our behalf.

For you, as a recipient of the service — Article 12 of the Regulation. You write by email to legal@home.gr, from whichever address you choose. No account is needed, and you do not need to be signed in.

For authorities — Article 11 of the Regulation. Member State authorities, the European Commission and the European Board for Digital Services use the same address, legal@home.gr. No legal representative under Article 13 of the Regulation is designated: the company is established in Greece.

Language of communication: Greek or English, for both points of contact — the two languages this page itself exists in. No other language is served. We promise no response time here. The only deadline we have written down is the 24 hours for content reports in Article 09 of these terms.

The other two addresses stay as they are: report@home.gr for content reports, following the procedure in Article 09 of these terms, and support@home.gr for everyday matters. They are not points of contact under the Regulation; they are doors that already existed and do not change.

What does not apply to us, and why. ΠΕΡΣΗΣ Ι.Κ.Ε. (PERSIS P.C.) is a micro enterprise within the meaning of Recommendation 2003/361/EC. Article 19(1) of the Regulation exempts micro and small enterprises from Articles 20 to 28 of the Regulation. We therefore operate no internal complaint-handling system under Article 20 of the Regulation, and we are not bound by Article 21 of the Regulation on out-of-court dispute settlement bodies. Your rights as a consumer are not affected, nor is the option in Article 13 of these terms to turn to an alternative dispute resolution body. The exemption ends if we cross the threshold of 50 employees or 10 million euro — and then this page changes too.

16Restrictions and content moderation

Article 14 of Regulation (EU) 2022/2065 requires us to write here what we may restrict of what you upload, and how we decide it. First what we do not do: no listing comes down on its own. It does not expire with time, no algorithm withdraws it, and a report on its own does not touch it. Every change we make is made by a person, one at a time, and it is recorded who made it.

What each state of your listing means

Search shows only a published listing. Paused, it leaves both the search and its own public page, but someone can still write to you. Rented, it keeps its public page with a mark saying it is currently let, leaves the search, and messaging stays open — for “when is it available again?”. Draft, under review, rejected or archived means none of the three: no search, no page, no message.

Who can take it down

You, at any time and from any state — archiving is always open from your Dashboard, and pausing from any published listing. We, only from the moderation console and only through five actions: publish, send back for review, reject, pause, archive. There is no button that deletes a listing, and a pause by us only takes effect on a listing that is already published. One more thing we cannot do: declare that your property has been let. Only you write that.

A rejection always carries a written reason. The console does not accept one without it, and you read it on your Dashboard, next to the listing. You can correct it and resubmit — but the listing does not republish itself: it goes through review, and that stays in place even after approval.

Your account

We can suspend an account. A suspension is absolute: you cannot sign in, and no action goes through. It too requires a written reason — the console does not accept one without it. That reason, however, is not sent to you automatically; no such mechanism exists today, and you will only see that the account is not active. What Article 10 of these terms says applies.

What a machine does and what a person does

The only automated scan that runs is the text scan of Article 09, and it runs on two fields: the title and the description of the listing. Nowhere else. It decides nothing — it leaves a note in a queue that a person opens.

Photos are not checked. The code for automated image checking is written, but its switch is off and has never been turned on. What Article 07 prohibits — photos that do not show the actual property, or from which people can be identified without their consent — we find only when someone tells us. The switch does not turn itself on: it takes an explicit act by us, and you will read about it here before it runs.

How you report content, what happens next, and the only deadline we have written down: Article 09 of these terms.

17Trademarks

Names and marks that do not belong to us appear on the platform: the sign-in buttons for Google and for Apple, and the mention of the two app stores. First, what they do not mean: no relationship. We are not partners of their owners, they do not approve us, they do not endorse us and they do not sponsor us. We name them because you see them on your screen, and because their owners’ terms require that whose they are be stated.

Each mark belongs to its owner:

Google and the Google logo are trademarks of Google LLC.

Google Play and the Google Play logo are trademarks of Google LLC.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

The Google Play notice also appears in the footer of every page, and stays there: Google’s terms require it to accompany the mark, not to live once somewhere. Apple’s terms require the opposite — once per website, wherever you provide legal notification. This is that page.

The list is not closed. The day a third-party mark appears that is not here, its line is written here — not inside our own text.